- Do you ship worldwide?
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Yes! We do ship all over the world through DHL Express. Delivery time may vary depending on your location.
To read our full policy, please click here.
- Do you ship to Peru provinces?
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Of course! We do ship all over Peru. All of our shipments are made through DHL Express, and the delivery time may vary depending on your location.
To read our full policy, please click here.
- How are the garments made?
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HERA CONCEPT works sustainably, ecologically, and without animal abuse from start to finish in its production chain. We work with 100% Peruvian raw material of the highest quality alpaca and cotton fiber from rural communities of weavers in different provinces of Peru.
We have different product lines which go through different production processes. Our knitting line is acquired, woven, and manufactured by our weaving communities and ends in an industrial way so that we can offer a high stitching finish in the cuts, linings, and details of the product. - How should I store and wash my garment?
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All of our coats came with a storage bag on where we recommend place it when not in use after washing it by hand or dry cleaning only.
For more care instructions, please click here.
- What if an item is out of stock?
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Restocking will depend on the collection and the garment.
Some of them are part of a production run that takes longer to develop, so immediate restocking would not be possible. However, if the item you are looking for is out of stock, you will see a "Notify me when this product is available" notification. If you want to get notified when the new drop is off, don't forget to sign up.
- Does the product have warranty?
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Yes, it has a warranty. We give the client the possibility to change the size, color, or type of product if the customer is not 100% satisfied with his order. We offer exchanges, and this must be communicated via email to customercare@heraconcept.com within 10 days of receiving the product.
To read our full policy, please click here.
- Do you have physical stores?
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Yes, we have a space in a showroom in San Isidro, Lima - Peru
We are located: 151 Miguel Dasso St. - 2A
Reference: Next to the Interbank Bank, glass door - How to find my right size?
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We generally work with our sizes, so we will always provide the size chart of each garment within the product page.